Optimize Your Enrolment and
Drive Student Success

Student Services or Student Success? What’s the difference? It’s amazing to see how one word changes the approach an institution might take supporting current students. It’s key that students are provided new spaces to flourish, updated programming to manage their academic needs, and more personalized support services to help with their mental health. It’s even more important that institutions do everything they can to ensure they come back, graduate, and achieve their desired level of success as an alumnus.

A student that graduates after having a positive experience at your institution could potentially become a brand ambassador, and give back in many ways. If they have a great experience in their first year, they’re bound to come back the next year. However, they’ll only do this if they’re successful and were supported in both their academic and personal journey. In this session, Sean will discuss retention best-practices, introduce a ‘Customer Success’ mindset, and outline effective approaches that could drive effective retention and elevate student success.

Learning Outcomes

• Refined view of Student Success
• Retention framework that could drive big or small changes
• Insight from other sectors that effectively use Customer Success